Courier at the door? Check the package!

The procedure for accepting a parcel from a courier company

Carefully checked, professionally packed and shipped with the support of a trusted, seasoned courier company. We check all packages that leave our warehouse multiple times at various stages of the process. Also, the courier, when collecting the package from us, certifies that the shipment is undamaged and in good condition. We are sure of the quality of what we do, and yet … it is always worth checking the package when accepting it from the courier.

What to look for?

Before collecting the parcel, it must be carefully inspected – in the presence of the courier, before confirming the receipt of the parcel. In the case of cash on delivery shipments, it is a good idea to do so immediately after signing the documents. Check that the carton is not damaged in any way. Check the packaging for any dents, holes, “harmonica” in the corners. Check that the package does not make sounds suggesting damage to the contents.

Why is this so important? Accepting the parcel from the courier without comments and signing the bill of lading is tantamount to confirming the receipt of the goods intact.

What to do when there is something wrong with the shipment?

So it happened. The packaging of the package is damaged and possibly the contents too. What to do? You have two options. You can:

Why these formalities?

The damage report with photos is the basis for submitting a complaint to the forwarder. Importantly, in order for the protocol to be binding, it should be prepared within 7 days of delivery. You can use the appropriate forms for this purpose, which the courier should have with him, or comments on the bill of lading written on a copy and original and certified by both parties, i.e. the courier must also sign both copies.

If there is a problem with the package sent by us, you have noticed any damage and have drawn up a damage report, please contact us.

Our warehouse

What is the process of accepting a delivery from a customer at e-Packman?

In a previous article about integrating with our system, we explained what it looks like to start working with any new client. However, this is only the first step. Once the integration is complete, the regular point of cooperation is to accept deliveries of goods from our customers. What does this procedure look like? And what can be done to make it as smooth as possible? We will talk about this in today’s entry.

While the integration process within onboarding is basically standardized at , it is a bit more complex with deliveries. First of all, there is no such thing as one standard delivery. Each customer approaches this issue a little differently, and often even deliveries from the same company can differ significantly.

The reason is simple – goods sell at different rates. Some products “go off” very quickly and require regular replenishment, while others (e.g. seasonal products) can wait several weeks or even months in the warehouse before they sell out. In order to facilitate the process of accepting deliveries, both for the customer and for us, we use the so called notification files.

What is the role of advisory files?

Advice files are relatively simple forms that accompany every delivery. The more accurately they are filled out, the more efficiently the delivery is received. An advice file consists of the following columns to be filled in by the customer:

A template of such a form is sent to our customers at the beginning of our cooperation. Advising files allow us to plan our work well and to find the necessary workforce for efficient service of a given delivery. However, due to the fact that we are not able to determine in advance the amount of work necessary to accept a delivery and, as already mentioned, each delivery is different (even at the same client), we settle the work according to a fixed hourly rate (this rate is included in the price list, which each client receives together with the contract).

Problems encountered when accepting deliveries

There are times when the deliveries that come to us require more work than what the advisement file would indicate. Why? Firstly, sometimes the delivery files do not contain all the data about the products that are actually in the delivery. Second, sometimes all the bar codes are missing. And thirdly, sometimes the way the goods are packed leaves a lot to be desired and additional work is required to organize the products.

These are the factors that contribute to the fact that it is not always possible to accurately estimate how much time a given delivery will take. If you work with our company and you want your deliveries to be as fast as possible, take care of it:

Most often, the last two points are simply a matter of additional arrangements with the wholesaler or supplier. If you would like to know more, or if there are any questions in relation to this post – feel free to contact your account manager. Our entire customer service department is also at your disposal at all times.

integration with e-Packman

How to make it easier to integrate your store with e-Packman?

The time has come in the development of your e-commerce business that you have decided to outsource logistics to e-Packman. . Congratulations, it is a very good decision! It will save you a lot of time and money. However, on the way there is the integration of your store with our system. Why is this so important? And how can we together make this process easier? We invite you to read!

Let’s start from the basics – why is it so important to integrate your system with our store? First and foremost, because it allows for seamless collaboration between your store and our warehouse. To make the whole process fast and maintenance-free, we use an order and warehouse management software called Linker Cloud.

This software connects to your store via API (it’s a flexible and widely used way of communication between various types of applications), thanks to which it is possible to integrate with practically any e-commerce platform (including Presta Shop, IdoSell, Shoper, Shoplo, Sky-Shop and many others), any shopping platform (including Allegro, Amazon, Ebay) and any courier software (e.g. DPD, DHL, FedEx, InPost, Poczta Polska).

However, in order for all this to go smoothly, a number of preparatory measures are necessary. Let us now talk about them in a little more detail.

Logistics partner network
Preparation for integration with e-Packman

Before we move on to discussing individual integration elements, a short hint from our side – ideally, you should delegate one person to handle orders in your store. Such a person will work well as an intermediary between the store (customers), and e-Packman and possible third parties. This person also has a say in deliveries and complaints.

Let’s get down to the specifics. To begin with, you need to do a number of works within the store itself. In the first place, take care of:

Once you have these basic steps done, we can move on to the next steps of integration. Here they are:

The rest of the activities take place on our side. Test orders are crucial at this stage. We approach this subject very seriously. We execute a few test orders (for different forms of delivery) and in this process we check every element, from sending the order from the store, through collecting the goods from the warehouse and its packing, to the verification of data on the courier label. This way we can be sure that when it comes time to handle orders from real customers, the whole system will be fully operational. At this stage there is no room for error!


We hope this article has helped you understand how e-Packman integration works and why it is so important. Our experts will guide you through the process one step at a time, so you don’t have to worry if something is not clear. And remember, we are always open to your questions, so if you have any doubts at any stage, we will be happy to provide a full explanation. Just contact your account manager.

And if you haven’t made a decision about starting cooperation with e-Packman yet, we encourage you to do so! Fill in a short contact form and write more about your business. In response you will receive a list of additional questions, and after answering them – a free, no-obligation quote.

We look forward to your inquiry!

Pakowanie zamowien

Special book offer

Hello Publisher! Hello, Writer!

Do you write books or deal with publishing? Do you have your own store where you sell them? You do not have time to independently supervise the entire delivery process and you lose your nerves with each subsequent complaint or complaint about the courier? With us, you will forget about troublesome formalities once and for all. While you focus on winning new readers’ hearts, the E-Packman team will refine the entire logistics process so that every bookworm can receive a fresh, fresh, ink-smelling new edition of your book on the day of its premiere!

We dedicate our offer to all Authors and Publishers who are looking for an optimal logistics solution tailored to the needs of the book business. For customers who deal with the sale and shipment of books on a daily basis, we have prepared dedicated solutions and logistic packages at attractive prices!

Nasz magazyn

Our e-commerce logistics services are used, sent by and without a doubt recommended by some of the most popular bloggers and travel book authors who travel the world behind the wheel of an old-school Volkswagen T3, i.e. Karol and Aleksandra Lewandowski with “Bus through the World” and Kamil Nowak “Blog Father”, a man who knows probably everything about the world of children’s games, games and creative education.

For our part, we focus on transparency and flexibility. No hidden fees or delays in deliveries. With a package of logistics services for shipping books, you will overtake your readers before they even have time to download the electronic version of the long-awaited novel on the phone or e-book reader. We will make sure that everyone receives their shipment quickly and efficiently. On the day of the premiere, our couriers will deliver the ordered books straight to your readers.

Save yourself time and nerves, and monitor the entire process thanks to reports that we will take care of for you! We take care of all the logistics and organization of the supply chain: from packaging, to storage and inventory, to shipping and monitoring, while you work on the next bestseller!

Pakowanie zamowien

Special pricelist for new companies

Take your first steps in business with e-Packman!

Your company has just started operating on the market? Do you need a comprehensive logistics service? You’ve come to a great place! The E-Packman company offers you its services in terms of no logistic minimum! With us you will spread your e-commerce wings!

Our experts will help you enter the market with confidence, no matter what monthly volume of shipments you want to send. We believe in your business and want to help you achieve more, which is why we focus on flexibility and transparency. We will take care of deliveries quickly and without hidden fees and formalities, so that you can focus on developing your company. Our couriers will deliver your goods to the recipient on time. We strive to make everything run smoothly, from packaging, through inventory, to delivery. For us, the most important thing is your satisfaction with the cooperation. Optimization and easy access to transport services are our priority, all in order to improve the supply chain and support the development of micro and small enterprises. We will take care of your customers via the Internet and telephone, as well as handling complaints and returns. Documentation, inventory as well as delivery and inventory reports will become your least problem. We will deliver parcels to any place in Poland, Europe and the world. Thanks to the use of the latest technologies, our knowledge and gained experience, we will enable the efficient flow of documents, data and information.

This is especially important in today’s market realities. Are you among the lucky ones who run business with the PKD number 47.91.Z? Do you run an online store, purchasing platform or sell at auctions? Ask for a personalized offer without a minimum of logistics, tailored to the needs of your business!

Aramex logo blog

New subcontractor - Aramex

We are pleased to announce that from April 2021 r. Aramex joined the group of our subcontractors

An international logistics and courier organization, founded as an express operator in the United Arab Emirates in 1982 in Amman, Jordan. Currently, their headquarters are in Dubai, and moreover, they can boast nearly 600 branches in 65 different countries around the world.

Aramex coverage map

The main area of ​​their activity is export on an international and local scale, which is helped by openness to innovation and the ability to adapt to difficult market conditions. In addition to exporting goods, Aramex is doing great in the retail services, e-commerence and logistics sectors. Thanks to their flexibility, they can also develop new, pioneering products and services, and quickly respond to the needs of their consumers around the world. They mediate in the supply chain as couriers, inter alia, at the last level of deliveries.

They have also managed to reduce their carbon footprint since 2020 through brilliant and substantial investments in renewable energy, electric vehicles and increasing energy awareness within their company, as they highlight in their sustainability report. They combine passion and an entrepreneurial spirit at work, which results in the sustained high level of satisfaction of their customers around the world. They believe that every entrepreneur can achieve more, thanks to which nothing is impossible for them.

Polish Post logo blog

Commencement of cooperation with Poczta Polska

We are very happy to announce that from March 2021 r. Poczta Polska, one of the largest companies of the State Treasury based in Warsaw, has joined the group of e-Packman subcontractors. It provides postal and courier services throughout the country, and also acts as an intermediary in trade in communication and logistics services. It focuses on the most promising areas of activity, which include, inter alia, parcels, finances and activities for the public administration. It has about 7,600 branches, post offices and agencies throughout the country, and the vast majority of citizens on the domestic market use its services. In addition, it provides digital services, supported by the Envelo online platform. In addition to a large number of customers using the services, the company can be proud of the title of Trustworthy Employer as a company friendly to people with disabilities.

The traditions of Poczta Polska date back over 450 years, which makes it the oldest and the most trusted organized postal company in the country. The distances covered by postmen (1,000,000 kilometers per day) and courier cars (500,000 kilometers per day) are also a considerable achievement, as well as the prestigious first place in the ranking of the most valuable Polish brands of the service sector. Moreover, it is the most prominent (1st place on the TOP Brand competition list). It allows for cashless payments on delivery and posting in approximately 8,500 terminals. It also employs over 700,000 people, and also has 7 Poczta Polska companies. He also conducts commercial activities in the field of philately.

Zdjecie nowego magazynu


We have been providing logistic and courier services on the Polish market since 2018. We not only send and store goods, but also make sure that their delivery is efficient and safe. We also support e-commerce on a daily basis. The most important for us are the satisfaction and trust of our customers, so we try to ensure that your customers do not have to wait long to pick up the shipment, so we are looking for a new warehouse that will allow us to organize the logistics process even better.

What are we looking for?

I am happy to use the offer of renting an A + class warehouse in northern Warsaw or its vicinity. Storage space up to 500 m is preferred2to 600 m2, modern and at least 5 meters high, to enable us to build a shelf mezzanine. The floor inside the warehouse should be clean and dust-free. A heated warehouse would be a dream come true. It’s great if it will be equipped with a ramp or gate 0, which will allow us to speed up the process of receiving and loading parcels in order to be able to fulfill as many orders as possible in the shortest possible time (and break new records at the same time)! The possibility of expanding the hall in a relatively short time, if needed, is also welcome. It is also desirable to have a small office for about 4 people, located inside or directly adjacent to the hall. We want to use everything for packaging, storage and fulfillment purposes. We will want to rent a warehouse from May or June for a price of up to PLN 9,999 (PLN 17 / m2). Potential contractors regarding the announcement, please contact our office.

Record in packaging

Daily record of packed packages
11.11.2021 - 2130 pieces!

We have been operating on the market of logistics services for e-commerce since 2018, and the service of our clients’ orders includes, among others storage of goods as well as packing and shipping. We try to ensure that your customers never have to wait long for the ordered products, so we make sure that the parcels reach the recipients as soon as possible.

Packing and off you go!

From the moment when cardboard boxes with several thousand books came into our hands, we started a hard and at the same time fast packing action. Exactly on November 11, 2020. we broke our record in the execution of orders for our clients. On that day, the e-Packman team turned upside down and did their best to pack and send exactly 2,130 parcels for you in a few hours at an express pace! But that’s not all … For us, development in response to meeting the needs of our clients is definitely something more than just a hackneyed business phrase – for us it is the personality of our brand. Thanks to you, we have the opportunity to create new business models, plan more effectively and execute orders faster. In 2021. e-Packman team raises the bar and takes up the challenge in which we plan to break the last record by as much as 100% compared to the previous year and show what we can do by packing as many as 4,260 packages for you! set, Go!

Record in packaging

New client – blog ojciec

Kamil Nowak– author of the widely read blog, in which he addresses the issues of parenthood. A trained teacher, he provides advice to parents on how best to deal with their children. In his waters and in his upbringing, he always tries to approach issues with a distance. He draws from a lot of experience in advising how to be the best parent to your children. For this, he uses the experience of both his own and other parents.

He tries to acquire the most important in him. As he says about himself, “he believes that just as children learn from their parents, parents can learn many things from their children.” She tries to ensure that each party has both benefit and pleasure from parenting. It teaches to be open to the needs of the child, and the upbringing was not based on the old violence scheme and the system of punishments and rewards, but allowed the parents to teach the child and help him develop. He tries to provide support, understanding, helps parents to get to know themselves and the way in which a child should be brought up. In his opinion, the key to proper parenting lies in setting the right boundaries and rules by talking to your child and explaining why you should or should not act one way or another.

The author of the book “Ideal parent does not exist”, in which he contains his own, over ten years of parenting experience, additionally supported by the experience of other people with whom he had the opportunity to cooperate and with whom he had contact while running his blog. His publications can be found in Empik stores. It also has its own publishing house and shop selling books and games. They are carefully selected and can be an invaluable help in raising a child or be a great entertainment during family evening game sessions. Board games are especially noteworthy here, thanks to which parents will have a good time with their children and at the same time allow them to tighten ties between family members.