Complaints

Whether you run a large online store or a warehouse park supplying suppliers with the products they sell, or you own a small e-commerce site, you certainly want the highest level of service for your customers.

Claims handling

Lost, incomplete or non-conforming shipments happen in many online stores. Professional complaint handling allows e-commerce businesses to maintain a high standard of shipment fulfillment. When you work with our company, you don’t have to worry about complaint processes, returns or processing your customers’ requests. We provide a comprehensive claims service. We cooperate with courier companies, supervising and taking care of the complaint procedure at every stage.

Whether you run a large online store or a warehouse park supplying suppliers with the products they sell, or you own a small e-commerce site, you certainly want the highest level of service for your customers. One of the key elements of the purchasing process is the efficient receipt of complaints and the handling of the matter within the statutory period. By entrusting our company with the supervision of returns, claims handling and supply chain organization, you can be sure that the claims submitted by your contractors will be handled in a conscientious, timely and professional manner.

Claims for damaged shipments

It is common for packages delivered via courier companies to be damaged in transit. In this situation, we handle the filing and collection of claims with carriers for shipments damaged or lost during delivery. Using our years of experience in the industry, we are able to effectively enforce the compensation due for damages caused by incorrect parcel delivery methods.