How to choose a courier company? Seller’s guide – part 3 Law, quantity and gabarities, or the last portion of essential knowledge.
Legal issues, and working with a courier.
As with signing any contract, it is especially important to pay attention to the various types of additional costs that we, as vendors, would certainly prefer to avoid. Some of these are:
- Charges (fuel and tolls),
- Additional services (SMS/e-mail notification, next delivery attempt)
- Additional charge for delivery to a designated address,
- Additional charges for delivery after designated hours, change of delivery address, etc.
During transportation, the package is susceptible to possible accidents such as falling, bruising or crushing. Find out if the courier company offers insurance for the shipment and if it respects the applicable standards, tj. whether its validity extends from receipt of the package until its delivery to our customer. Whether insurance is included in the shipping price or available as an additional paid option, and whether it can be extended, these are all important pieces of information for our future consumers.
It is equally essential to establish a method of accountability. Namely, when invoices will be issued and what period is anticipated for payment. If you offer cash on delivery, find out how long it will take the courier company to transfer the money to our store’s account.
Let’s make sure that no detail is overlooked. Prices for all additional services should be clearly stated in the contract. Trivial matters, such as changing the delivery address when the package is posted or redelivering it, can make the bill you receive much higher than you expected.
The number of delivery points served by the courier company.
The customer is our master, and his tastes know no bounds. The more ways our consumer has to pick up their shipment, the better for them, and by extension, us.
Some of the possibilities could be:
- Delivery directly to the customer – so called. ¨Door to door¨.
- Personal collection of the shipment by the customer at one of the points created for this purpose – ¨pick up points¨.
- Delivery to a parcel locker.
The preferences are dictated by many factors and the best solution is the maximum personalization of the collection method for each individual shipment.
How many packages per month?
This is the first question that we can expect from the courier company, because just like us, they care about cost optimization. It depends on the estimated number of parcels how willing it will be to accept our terms. Let’s give real values, to successfully complete the negotiations and avoid misunderstandings during cooperation.
In a situation where we are unable to provide an offer the number of parcels that would suit our contractor, it may happen that he will offer excessive prices or refuse to cooperate at all, because this scope of cooperation will be of little benefit from his perspective. This is a common problem for smaller stores, which, wanting to professionally deliver their products to customers, often face a challenge finding finding a professional courier company that can undertake this task.
The PerfectSolution in this case, it is necessary to use the services of intermediaries, i.e. companies associating several online stores, but treated by courier companies as one customer. Due to the fact that brokers have a wider field of negotiation, they receive better rates from courier companies, which also allows you to significantly reduce the store’s expenses. The only difference is that the broker will give you a collective invoice to be paid in advance, which in many cases may turn out to be a more convenient solution than paying for individual parcels only after their delivery.
The price for parcel delivery is directly influenced by factors such as, its weight, size and possible fragile contents or services to be delivered. Of course, the larger (or less standard) dimensions and the heavier and more cautious a shipment, the more expensive it will be to deliver.
Another topic is the shipping of goods on pallets. While some companies are moving away from this type of shipment, others specialize in it. If the use of pallets is advisable due to the products we offer, we will agree with the courier the exact terms of this service.
Therefore, let’s analyze the price list of the courier company in terms of our goods. By estimating how many types of parcels and in what quantities we will be shipping, we will be able to choose those companies that best suit our strategy, and therefore those with which cooperation will be the most beneficial.
We hope that our short guide will be useful in selecting the right contractors, their search will turn out to be easier than you might expect, and future cooperation will be fruitful. If you haven’t made this important decision yet, we of course recommend ourselves! Why? Because we know what we are doing. Thanks to the experience gained over the years, at e-Packman we know how to comprehensively take care of the transport of goods. We work with all courier companies available on the market and we have a large number of satisfied customers. By choosing us, you choose quality and comfort. In a word: professionalism.