How to make it easier to integrate your store with e-Packman?

The time has come in the development of your e-commerce business that you have decided to outsource logistics to e-Packman. . Congratulations, it is a very good decision! It will save you a lot of time and money. However, on the way there is the integration of your store with our system. Why is this so important? And how can we together make this process easier? We invite you to read!

Let’s start from the basics – why is it so important to integrate your system with our store? First and foremost, because it allows for seamless collaboration between your store and our warehouse. To make the whole process fast and maintenance-free, we use an order and warehouse management software called Linker Cloud.

This software connects to your store via API (it’s a flexible and widely used way of communication between various types of applications), thanks to which it is possible to integrate with practically any e-commerce platform (including Presta Shop, IdoSell, Shoper, Shoplo, Sky-Shop and many others), any shopping platform (including Allegro, Amazon, Ebay) and any courier software (e.g. DPD, DHL, FedEx, InPost, Poczta Polska).

However, in order for all this to go smoothly, a number of preparatory measures are necessary. Let us now talk about them in a little more detail.

Preparation for integration with e-Packman

Before we move on to discussing individual integration elements, a short hint from our side – ideally, you should delegate one person to handle orders in your store. Such a person will work well as an intermediary between the store (customers), and e-Packman and possible third parties. This person also has a say in deliveries and complaints.

Let’s get down to the specifics. To begin with, you need to do a number of works within the store itself. In the first place, take care of:

Marking of all products with SKU codes. Labels should be easy to understand and without Polish characters. Similarly, the products themselves should be known and organized in the system. You must have information about their quantities, descriptions, names, parameters and prices.
If you use product kits, be sure to label them appropriately and provide information about them - one product kit equals several SKU codes.
Arranging order statuses (the most commonly used statuses are e.g. "order in preparation", "order shipped", "order delivered" and "return/complaint"). The idea is to keep all statuses organized and correctly assigned to specific orders. If an order has already been shipped and still has a status of "in preparation", this should be corrected.
Organize delivery methods - available methods should be correctly and intuitively marked. Often customers choose such markings as "courier DPD COD", "parcel machine prepayment", "personal collection".
Arranging online payments. If you use an intermediary such as Przelewy24 or Tpay, make sure that the system collects payments correctly and that they have the right status (it often happens that an order, which has already been paid, still does not appear as paid in the e-commerce system - the reason may lie on the side of the payment operator).

Once you have these basic steps done, we can move on to the next steps of integration. Here they are:

The rest of the activities take place on our side. Test orders are crucial at this stage. We approach this subject very seriously. We execute a few test orders (for different forms of delivery) and in this process we check every element, from sending the order from the store, through collecting the goods from the warehouse and its packing, to the verification of data on the courier label. This way we can be sure that when it comes time to handle orders from real customers, the whole system will be fully operational. At this stage there is no room for error!

Summary

We hope this article has helped you understand how e-Packman integration works and why it is so important. Our experts will guide you through the process one step at a time, so you don’t have to worry if something is not clear. And remember, we are always open to your questions, so if you have any doubts at any stage, we will be happy to provide a full explanation. Just contact your account manager.

And if you haven’t made a decision about starting cooperation with e-Packman yet, we encourage you to do so! Fill in a short contact form and write more about your business. In response you will receive a list of additional questions, and after answering them – a free, no-obligation quote.

We look forward to your inquiry!